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IDK which way threads go on your country, but in the US at least you turn counterclockwise to loosen something.
Looked over their entire catalogue and couldn’t find it, probably isn’t in production any longer. I’m almost certain though that the color is called “Vibrant brushed nickel” and that it’s fucking expensive
I picked it from Google images, they go through product lines like Kleenex.
That’s a German brand of faucet.
