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You need “English CC”. English subtitles are usually translated, whereas closed captions are taken directly from the english source. Drives me crazy too when a service has English but not English CC.
That’s the dumbest shit I’ve ever heard. Why even do that? Seems like a complete waste of money.
It is because, especially when it comes to anime, there are 2 popular ways of watching. One is the original audio with subtitled translation, and the other is dubbed audio. Often done by different groups, and the dubbed audio is often changed and less of a literal translation so it matches the video better. however this often leads to the situation above, unless the dub has closed captions created specifically for it.
