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Basically, ma’am and miss are used for women in general, but miss is never used to mean “older woman” and ma’am is never used to mean “young woman”
Ok thank you :D
Is one better to use in a business context? Or is there something more gender neutral that sounds natural?In a business context, ma’am is fine. I don’t think a lot of women (especially younger women) love the term, but it’s not insulting or anything. It’s just a reminder of age
